Legal notice
LEGAL NOTICE
1. General Information
This website, surfingsea.com, is operated by Vittoria Distribution. By using this website, you agree to comply with the following legal terms and conditions.
Company Name: Surfingsea
Email: admin@surfingsea.com
2. Shipping and Tracking
We provide real-time tracking for all shipped products.
Customers can track their shipment on the courier's website using the tracking number.
Delays and Liability:
Shipment updates are provided by the courier.
In case of delays or issues, customers can contact the courier or our support team at admin@surfingsea.com.
Surfingsea is not responsible for delays caused by the courier.
In case of lost or damaged packages, customers must report the issue to the courier and notify our customer service.
3. Return Policy
Conditions for Returns:
Returns must be requested within 14 days from the receipt of the order.
Products must be unused, unwashed, and returned with original packaging and tags.
Personalized items, underwear, and swimwear are non-refundable.
Return Process:
Submit a return request to admin@surfingsea.com with your order details.
Await confirmation and shipping instructions.
Ship the product using a courier of your choice.
Keep the shipping receipt as proof of return.
Refunds:
Refunds are processed within 14 business days after receiving and verifying the return.
Refunds will be issued using the same payment method used for the purchase.
Return shipping costs are the responsibility of the customer.
4. Payment Methods
Surfingsea accepts the following payment methods:
Credit Cards: Visa, MasterCard, Amex, Maestro. Payments are secured with SSL encryption.
PayPal: Customers can pay via PayPal or with a credit card through PayPal without creating an account.
5. Contact Information
For any inquiries or assistance, please contact us at:
Email: admin@surfingsea.com
Contact Page: [https://surfingsea.com/pages/contact-us]
6. Consumer Rights and EU Compliance
This website complies with EU consumer protection laws, including:
Right of Withdrawal (Directive 2011/83/EU): Customers can withdraw from a purchase within 14 days without justification, except for excluded items.
GDPR Compliance (Regulation (EU) 2016/679): Personal data is processed securely and in accordance with EU data protection laws. Refer to our Privacy Policy for details.
7. Intellectual Property
All content on surfingsea.com, including logos, images, and text, is the property of Surfingsea and protected by copyright laws. Unauthorized use is strictly prohibited.
8. Governing Law and Jurisdiction
These terms are governed by EU law. Any disputes shall be resolved in the competent courts of Milan, Italy.