Shipping policy

Shipping Policy

to ensure ensure a transparent and reliable service, we offer the possibility to track the shipment of purchased products in real time.

Tracking Methods:

• Once the order is confirmed and the package has been shipped, the customer will receive an email with the tracking number and a link to monitor the shipment status.
• The shipment will be entrusted to the courier selected during the purchase process.
• The customer can check the shipment status directly on the courier's website by entering the received tracking number.

Update Timelines:

• Shipment status updates are provided directly by the courier.
• In case of delays or delivery issues, the customer can contact the courier's customer service or our support team at admin@surfingsea.com or via our contact page at https://surfingsea.com/pages/contact-us

Responsibility & Support:

• Our company is not responsible for any delays attributable to the courier.
• In case of a lost or damaged package, the customer must file a report with the courier and inform our customer service at admin@surfingsea.com for further assistance.

For any additional information, our support team is available at admin@surfingsea.com or via our contact page at https://surfingsea.com/pages/contact-us